Microsoft Support

I needed to get a hotfix for a specific issue I was having with the Active Directory Users and Computers admin tool. I knew exactly what I needed, but it was one of those hotfixes that you have to contact Microsoft to obtain. So, I called support and requested the hotfix. The support person on the other end asked me a bunch of irrelevant questions that I answered anyway just to get it over with. What came next shocked me, the technician on the phone indicated that the hotfix required Windows XP service pack 3. Of course, those of us that know anything about Windows XP know that the current service pack is only service pack 2. I tried to explain this, but the tech insisted that it required Windows XP service pack 3. Microsoft’s outsourced people in India really suck, its not the first time that I call and nobody seems to have any clue what I’m talking about. The place I’m working for really needs to get a good support contract with a technical account manager and domestic technicians that actually know what they are doing.