Thursday, May 17, 2007

Letter to The Anvil Restaurant

May 17, 2007

The Anvil Restaurant
1290 West Washington Street
Harpers Ferry, West Virginia 25425

Dear Anvil Restaurant Management,

I recently attended dinner with a large group at the Anvil Restaurant in Harpers Ferry and found the service to be less than satisfactory. My meal, a bowl of crab soup and the WV Trout was excellent, especially the trout, the sauce really made an ordinary fish fillet into an extraordinary dish. It did seem to take a while between my order and being served, but that didn't bother me much as I enjoyed the company of my group. The real trouble came when it was time to get my check. I had noticed that others in our group were getting their checks at 8:50, a short time after I finished my meal and realized that it was getting late. I did not get my check until 9:30, and wasn't able to leave until 9:35 when the waitress returned to take payment. I do not understand how it could take more than a minute to total up a sprite, bowl of soup, and an entree. Also disappointing was the waitresses failure to acknowledge and apologize for the long wait for the check as if it was the normal way business was done at the Anvil Restaurant.

I haven't decided if I will attend the Anvil Restaurant in the future, it seemed like a place where I would like to take my wife to dinner for just the two of us, and since the food was very good, I haven't put the Anvil on my list of Restaurants to avoid in the future. I don't think the experience would be the same for just my wife and I, but if it was, I would not return, and would advise those I know to avoid going as well. I understand that large groups can be difficult, but they are also often a chance to win new customers, because it may be the first visit for many in the group, as it was for me.



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