Thursday, January 18, 2007

I Hate ScriptLogic

Once again, I'm working late on an issue with a software package that is way more complex than what it needs to be. Back before Windows 2000 and Group Policies, it was fairly useful, but now, it is just a lot of overhead. And when it doesn't work right, it takes forever to troubleshoot and fix. An actual logon script would be a lot easier to manage in the long run, if it didn't work, you could open the script in your favorite text editor and find the line that it was causing the error, and fix it.

6 comments:

Jack Doyle said...

Hello Joe,

I'm very sorry to hear that you are having issues with your product. However, we would be pleased to help you resolve those issues.

Unfortunately, your post didn't give any details as to what type of issue you are experiencing.

Please feel free to contact me directly. I will be happy to help you any time. I travel a lot, but if I am unavailable to help you I will put you in touch with someone in technical support who will see your issue through to a satisfactory resolution.

My email address is jack.doyle at scriptlogic dot com.

Regards,
Jack Doyle, Systems Engineer
ScriptLogic Corporation

cryptojoe said...

My post was a bit of a rant, do you guys have some sort of blog engine search for your product name or something?

Mostly frustration because I expected that calling support before the upgrade and verifying the procedure would help me avoid problems like I had the last time scriptlogic was updated. I don't remember who I spoke with the first time, but after the problems started, I spoke with Sandi K. regarding case number 20070118017. Working with Sandi on the issue was a good experience, but having to call for additional support because the product was giving my customers errors when logging on and not mapping their drives correctly after discussing the proper procedures for upgrading the product with support just a few hours before was frustrating.

It looks like all of the issues are resolved, of course, the real test will be Friday morning when everyone logs on.

Thanks,
Joe

Jack Doyle said...

Joe,

As I said in my email to you this morning, if you have any other problems, please contact me and I will put you in touch with our Technical Support manager who will make sure that your issues are resolved promptly.

Regards,
Jack Doyle, Systems Engineer
ScriptLogic Corporation

Brandon Bolton said...

Hello,

I'm a member at TechCrew at Zion Benton Township High School. We are having the same errors that you were having with script logic “The global variable file is not correctly signed and will not be processed!” and “The profile list is not correctly signed and will not be processed!”. Would it be at all possible to post a solution or email my email with the solution that you had? My email is BoltonB@Zbths.org

Thank you in advance,
Brandon Bolton

azlan said...

I also having the same errors that you were having with script logic “The global variable file is not correctly signed and will not be processed!” and “The profile list is not correctly signed and will not be processed!” I appreciated to you shared that solutions with me. Email me : azlan60000@live.com

Anonymous said...

I had the same issue, but what had happened is the credential on the domain server had expired. Once i resoled that the service started on the Domain server and resolved the global variable error. be sure to make sure all services are running.